Return and Exchange Policy

These Return Policy Terms regulate the procedure for returning products purchased from the online store JuliaStitch.com.

1. General Provisions

The Buyer has the right to return goods of proper quality within 14 (fourteen) days from the date of receipt of the order, in accordance with applicable law.

2. Return Conditions

Returns are accepted only if the following conditions are met:

• the item is in its original condition
• no signs of use are present
• original packaging is preserved (if applicable)
• labels and комплектation (if any) are intact

3. Non-Returnable Items

Products are not eligible for return if:

• there are signs of use
• the item has been damaged by the buyer
• the product’s integrity has been violated after receipt

4. Return Procedure

To initiate a return, the Buyer must contact the store using the contact details provided on the website and agree on the return conditions.

5. Refunds

Refunds are processed after the item has been received and inspected to confirm compliance with return conditions.

6. Return Period

Returns of goods of proper quality are possible within 14 days from the date of receipt of the order.

7. Contact Information

JuliaStitch.com
Email: info@JuliaStitch.com
Phone: +380 (98) 486-23-17